Return&Refund

At Sicotas, we stand behind the quality of our products and want you to love your furniture; but we understand that sometimes an item simply won’t fit in the room perfectly. We will do our best to make things right if you are not satisfied.

Please note the following exceptions to our return and refund policy: Below are some examples of common exceptions: Discounted items are final and cannot be returned or exchanged. Returned items must have tags still on and be returned in original product packaging. Returned items must have no visible signs of wear or use.

1. You must send back and postmark your return packages within 30 days after the receipt date. No returns made after 30 days from the receipt date will be accepted.

2. You must use the shipping label we provide, then send back and postmark the package within 30 days from the receipt date.

3. Whether the cost of return shipping is reimbursed or not depends on the reason for the return.
How do I make a return?

1. Email us at sevice@sicotas.com.

2. Tell us about your reason for returning items and info about order number & address. If you are returning because there is product quality problem, please attach images or videos which display our product packaging and details of damaged part.

3. You will receive a return label from Sicotas after the return application is approved.

4. Print the return label and securely tape it on the outside of your return package. 5. Call the post office to arrange a collection or drop off at your nearest post office.
Please pay attention!!!

Once we receive your item, we will inspect it and notify you that we have received your returned item.We will immediately notify you on the status of your refund after inspecting the item.Usually it need 3 work days. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of 3-5 work days, depending on your card issuer's policies.