FAQ

Plan an Order

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “buy now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.

Now you can Choose PayPal to pay for your order,which can be as gangway to accept all major credit cards (Visa, Mastercard, American Express, Discover, and JCB). 

In-stock items normally ship within 2-4 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.

To change or cancel your order, contact our Customer Service via email We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.

Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Shipping and Delivery

Sicotas delivers to any street address in the U.S.  We have 12 warehouses in the U.S. When you placed order on Sicotas.com, we will ship it from the nearest warehouse.

We only ship to physical addresses within the 48 continents United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

We offer free shipping and handling for all products in our store.

Usually, we use Front Door Package Delivery (e.g., FedEx, UPS ) to your delivery address. For some larger furniture items, we may also use Truck Delivery.

In stock goods take on average of 7-14 business days to arrive to your door. We usually ship all orders within 2-4 business days of confirmed payment Since we got the confirmation from you.

* Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.And Also before you return,which must be confirmed with Sicotas service to confirm the return shipping address.

Product Information

Yes,Sicotas have professional designer Team.

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Taxes and Fees

Sicotas is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email  for additional questions or support.

Order Status

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

Returns and Exchanges

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you decide to return,so that we can offer the return shipping address to you.when shipped,Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Account Information

You can easily reset your password by clicking here. If you have any trouble, please send us an email.

Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.

You may apply your voucher code at check-out,input the code No.to apply.