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Frequently Asked Questions
Will Everything Arrive in One Shipment If I Ordered More Than One Product?
Typically, your order will be shipped in separate parcels via FedEx.
All tracking numbers will be sent to the email address associated with your account.
Why I Can Not Get the Order History from My SICOTAS Account?
1. Order Placed as a Guest
If you placed the order as a guest (without logging into an account), it won’t automatically appear in your account history.
If you placed the order before creating the account, the order might not be automatically linked to your new account.
Solution: Check if there’s an option to link previous orders to your account using the order number or email address used during the purchase. Alternatively, contact SICOTAS customer support to manually link the order to your account.
3. Account Not Properly Set Up
If your account was created after placing the order, it’s possible that the system did not associate your order with the account.
Solution: Log out and log back into your account to refresh the system. If the issue persists, contact SICOTAS support for assistance.
4. Order Not Processed or Confirmed
If your order was not successfully processed or confirmed, it may not appear in your order history.
Solution: Check your email for an order confirmation. If you didn’t receive one, your order may not have been completed. Contact SICOTAS support to verify the status of your order.
5. System Delay
Sometimes, there can be a delay in updating order history in your account.
Solution: Wait a few hours or a day and check again. If the issue persists, contact support.
Further Steps:
Check Your Email: Look for an order confirmation email from SICOTAS. This will confirm whether the order was successfully placed.
Contact SICOTAS Support: Reach out to their customer service team with your order number, email address, and any other relevant details. They can help resolve the issue.
What Are the Benefits of Creating a SICOTAS Account?
1. Easy Order Management
Track all your orders in one place, check their status, and access invoices or receipts anytime.
Reorder your favorite items with just a few clicks—no need to re-enter your details.
2. Personalized Shopping
Save your shipping addresses, payment methods, and preferences for faster checkout.
Get tailored product recommendations based on your purchase history and interests.
3.Exclusive Deals and Rewards
Access special discounts, promotions, and loyalty programs available only to account holders.
Earn points on every purchase and redeem them for discounts on future orders.
4. Faster Checkout
Your saved information makes checkout quick and hassle-free.
5. Priority Support
Get help faster with dedicated customer support for account users.
Easily track and resolve any issues with your orders.
6. Early Access
Be the first to shop new products, services, and features before anyone else.
7. Secure and Convenient
Your personal and payment information is stored securely, so you can shop with confidence.
Where Do You Ship?
SICOTAS delivers to any street address within the U.S.
With 12 warehouses across the country, we will ship your order from the nearest location.
Please note that we only ship to physical addresses in the 48 continental states, and this means we do not ship to Alaska, Hawaii, APO/FPO addresses, U.S. territories, or outside the United States.
What Is Your Return Policy?
We offer a hassle-free 60-day return policy. Please ensure products are returned in their original packaging and shipped within 60 days of purchase. Learn More.
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