1. Upon receipt, please kindly sign the word "damaged" on the proof of delivery(for truck) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
3. All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Because all the products from SICOTAS are larges，To make it convenient for you, currently SICOTAS offers several tips for delivery service

1. Signatures are required for all the delivery methods.
2. For all the delivery methods, please reach out to the local delivery agent directly if you need to reschedule the delivery time. Their contact information shows in the email together with your tracking information and delivery time window.

All the orders will be shipped by FedEx or UPS,3-7 working days to arrive.More details: Your SICOTAS Account - My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.

Please note: Deliveries are not typically made at weekends or on holidays.

There are a few steps you can take, better within 24 hours after your item shows as delivered:

1. Confirm your shipping address.

2. Check if someone else from your household or a neighbor accepted the package.

3. Check around your home for delivery attempt notice.

4. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

5. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.

If it has been 24 hours or more since the delivery notification and you still haven’t receive the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference. 

All missing item inquiries may be best informed us within 7 days of receipt, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

60 days hassle-free return. Please note that products must be returned in the original packaging and shipped within 60 days of delivery or 50 days of purchase.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Also you will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

In order to process your after-sale request faster, please follow the guideance below and provide us complete information, photos and videos.

1,A clear photo of the outer shipping box as the one recieved by you.

2,Some photos of the shipping label and the item SKU, the order No.

All of them should be sent to our official email ：boxservice@Sicotas.com.

We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer's warranty.

Homary.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.

We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Be sure to complete this process within 30 days of your delivery date. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. After 30 days, Homary will make every attempt to rectify, however charges may apply.

Missing an item

If you ordered under your account, please go to Account - My Orders to verify that all items have shipped. If you ordered as a guest, please check our notification emails or contact our customer service to verify. (Due to the inventory or limitation of the shipping way, or to speed up delivery, items may ship from different warehouses or different shipping ways).

If you have received all shipments but there is an item or items missing, please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the missing item(s), provide pictures or video evidence clearly showing everything received.

Missing parts of an item

If you have checked comparing with the Parts-List, unwrapped everything and gone through all boxes, confirmed that no one mis-placed, please contact our customer service, be sure to include the copy of your original order confirmation, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.

Sicotas.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incomplete goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, we recommend to report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.

To suit different occasions, we work out Concealed Shipping Damage and Obvious Shipping Damage, please match your occasions with either occasion in the below. Be sure to complete this process within 30 days of your delivery date. After 30 days, SICOTAS will make every attempt to rectify, however charges may apply.

Concealed shipping damage

If you have already accepted delivery and then find a concealed shipping damage (not visible on the outside of the packaging), please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the damaged item(s), provide pictures evidence clearly showing the damage and all packaging material&paper work.

Once you notify us that your product was damaged, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

Obvious shipping damage

If a shipment arrives at your door with obvious shipping damage, please accept the shipment and immediately inspect the items. Please DON'T refuse the shipment. Refusing to accept damaged shipment means you are putting the hope of easy access to it in the hands of the carrier. In other words, you have more control over the situation if you keep it.

1.Photograph the whole process, the damage, all packaging material and paper work.

2.Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

3.Reflect to our customer service by including the copy of your original order confirmation, the item number & Qty of the damaged item(s), the claim number, providing pictures evidence clearly showing the damage and all packaging material&paper work.

4.Do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

SICOTAS.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

To return an item, we recommend using the shipping service providing tracking information as well as a signature, so delivery can be confirmed. Once we have received your package, we will inspect the item 3-7 working days. After that, you will be provided a replacement for an exchange or issued a refund.

If you have submitted the return request in your account - MY RETURNS, you can always go to this column and check the return status.

If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.

When we confirm to cancel your order before we shipped them out, you will be refunded within 24 hours.

When we receive your return, you will be refunded in 3-7 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.

If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, Homary.com will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

SICOTAS.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.