SICOTAS - Return & Exchange Policy

60-Day Hassle-Free Return

At SICOTAS, we want you to feel confident in your purchase. If you are not completely satisfied with your order, you may request a return within 60 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or other proof of purchase is required.

Return shipping costs are the customer's responsibility unless the return is due to a defective, damaged, incorrect, or incomplete item caused by our error.

Please do not send your purchase directly to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases
Certain health and personal care items
Sale items, unless otherwise stated

Return Shipping & Procedure

To request a return, please contact us at [email protected] with your order number and reason for the return. Photos may be required when applicable.

After receiving return instructions, please securely package the item in its original packaging and ship it according to the instructions provided by our customer care team.

Please keep the tracking information and proof of shipment until your return has been processed.

Defective, Damaged, Incorrect, or Incomplete Merchandise

If you receive an item that is defective, damaged, incorrect, or incomplete, please contact us as soon as possible at [email protected].

For faster assistance, please provide:

Your order number
Your contact information
A description of the issue
Photos or videos of the product and packaging, if applicable

Please keep the product, all parts, and original packaging until your claim has been resolved.

If a replacement item is unavailable or on backorder, we will provide an estimated availability date or, where appropriate, offer a suitable alternative.

Partial Refunds

Partial refunds may apply in the following situations:

The item is not in its original condition.
The item is damaged or missing parts for reasons not caused by our error.
The item is returned more than 60 days after delivery.

The applicable refund amount will be determined after the returned item has been received and inspected.

Refunds

Once we receive and inspect your returned item, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund to your account.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank to confirm whether there is any processing delay.

If you have completed these steps and still have not received your refund, please contact us at [email protected] with your order number.

Sale Items

Unless otherwise stated, sale items are non-refundable.

Exchanges

We replace items only when they are defective or damaged.

If you need an exchange for the same item, please contact us at [email protected] with your order number and details of the issue. Our customer care team will provide you with further instructions.

360-Day Replacement & Repair Warranty

SICOTAS products are covered by a 360-Day Replacement & Repair Warranty from the date of delivery, subject to the applicable warranty terms.

If your product has a manufacturing defect or other issue covered under the warranty, please contact us at [email protected] with your order number and supporting photos or videos.

Our customer care team will review your claim and determine the appropriate solution, which may include replacement parts, repair, or product replacement.

This warranty does not cover damage caused by misuse, improper assembly or installation, accidents, normal wear and tear, or modifications made after purchase.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the approved return.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.